To give you the best health care we need to know personal information about you. We will keep this information safe and protect your privacy.

There are two types of information we collect: administrative information and clinical information.

Administrative information includes your name, street address, date of birth, gender and ethnicity. This information allows us to obtain government subsidies (part payments) for your care. If you do not wish to provide this information, we are likely to receive no government subsidy for you, and you will need to pay full price to see the doctor. Staff & contractors involved in administration at our practice and at our PHO have access to this administrative information.

Administrative information about you, together with the dates of your visits to us, is sent through the District Health Board (DHB) to the Ministry of Health. Because we are receiving government subsidies, the DHB and Ministry of Health can audit us (check us out).

Clinical information includes any symptoms you discuss with the doctor or nurse, laboratory tests taken & their results, diagnoses made, and any medicines or prescriptions given to you. We will only provide this clinical information to other health care workers involved in your care (e.g., a specialist, hospital).

Clinical information about you is not sent to the District Health Board or the Ministry of Health, in any way that can be linked to, or identified with you. Clinical information is only provided to the DHB or Ministry of Health, after it has been grouped with other patients’ information, and after the names of all patients have been taken out. For example, we may provide information about treatment provided to people with diabetes as a group – but no individuals would be named or able to be identified. You can look at the personal information we hold about you, and ask for it to be changed if you think it is incorrect.

Privacy and confidentiality of personal information will be maintained in compliance with the Privacy Act 1993 and the Health Information Privacy Code 1994.