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7 Polarity Rise, Silverdale
(09) 427 9997 Enrolment Form and Questionnaire 我们提供华语医生服务

Virtual Consultations

Enrolled patients

Telehealth

Sometimes it isn't practical to come in. Whether you're at home, at work or travelling within New Zealand, a phone or video consultation with one of our clinicians may be all you need.

Book a consultation What can't be booked?
8:00 am – 5:00 pmMonday to Friday
Until 8:00 pmMonday to Wednesday
A patient joining a video consultation with her clinician from home on a laptop.

Two ways to consult

Silverdale Medical offers secure phone and video consultations for many common medical concerns. When it's clinically appropriate, you get the same care as an in-person appointment without travelling to the practice. Virtual consultations are available to enrolled patients only.

Phone consultation

Nothing to set up.

  • Your clinician calls you at the booked appointment time.
  • They'll use the number recorded in your patient profile — check it's current before you book.
  • Answer from anywhere with reception.
  • Not suitable for children — your clinician needs to see the child. Book a video or in-clinic appointment instead.
Often preferred

Video consultation

One secure link, no software to install.

  • You'll receive a link by email and SMS before your appointment.
  • Runs in your web browser on a phone, tablet or computer.
  • Lets your clinician see what you're describing.

Why book with your own practice

Unlike standalone online consultation services, your appointment here is part of our ongoing care. As an enrolled patient:

  • We know you and your medical history. There is no risk of missing important health facts.
  • Our doctors can see your history, allergies, medications, immunisations, results and previous consultations.
  • Follow-up care is easy to plan and co-ordinate when your health record is connected — referrals, prescriptions, blood tests and imaging are arranged through the same practice.
  • Your care is coordinated across our GPs, nurses, nurse practitioners, health improvement practitioners and health coaches.

Why patients choose a virtual appointment

Convenient

Consult from home, work, or anywhere in New Zealand.

Saves time

No travel, and less time away from work, study or family.

Saves travel costs

No fuel, parking, taxi or bus fare to get medical advice.

Less exposure

Avoiding an unnecessary waiting-room visit reduces exposure to viral illnesses.

How to book

Book online through the MyIndici patient portal, in the MyIndici app, or by phoning reception on 09 427 9997. Select or request the appointment type as either a Phone Consultation or a Video Consultation. All GP appointment slots can be booked as either a virtual or a face-to-face appointment.

Tell us why you're booking

When you book online, add a short note on the Appointment Notes screen — what your symptoms are and how long they've been going on. It helps your clinician prepare.

Not sure if it suits?

Check the list of what can't be booked virtually, or ask our reception team. They'll advise whether your concern is better seen in person.

What can't be booked?

Before your appointment

You'll receive a confirmation, an SMS reminder, and a secure link to join. If you use the MyIndici app with video enabled in your profile, you can join from the app instead.

Late evening appointments

Phone and video consultations from 5:00 pm to 8:00 pm. Book online, in the app, or by phoning reception.

Monday
Dr Ed McDonald
5:00 pm – 8:00 pm
Tuesday
Dr Isabelle Duck
5:00 pm – 8:00 pm
Wednesday
Dr Chris Whittington
5:00 pm – 8:00 pm

Joining your video consultation

We use Doxy.me, a secure healthcare video platform. There is nothing to download or install.

1

Click your link

Open the secure link in your confirmation email or SMS about five minutes before your appointment.

2

Allow camera and mic

Your browser will ask for permission to use your camera and microphone.

3

Run the quick test

Complete the camera and microphone check if you're prompted to.

4

Wait in the waiting room

Your clinician will join the consultation when they're ready.

Doxy.me works on smartphones, tablets, laptops and desktop computers using a current version of Chrome, Safari or Firefox.

Appointments for children must be video or in person

Your clinician needs to see the child to assess them safely, so a phone consultation isn't suitable for children. Please book a Video Consultation, or an in-clinic appointment if you'd prefer.

What can be booked as a virtual appointment

Most general practice consultations rely heavily on history taking, so the majority of concerns can be assessed virtually. It is easier to set out the situations that are not suitable. Your clinician will always decide whether your condition can continue to be managed this way.

When you need to be seen in person

Some conditions need an examination and are not suitable for telehealth:

  • Chest pain
  • Difficulty breathing
  • Sudden severe headache
  • Abdominal pain
  • Heavy bleeding
  • Any wound that may need sutures (stitches)
  • Burns
  • Suspected broken bones or major injuries
  • Severe swelling or bruising
  • Severe pain of any sort
  • Sudden weakness or numbness
  • Seizures, or rapidly changing neurological symptoms such as slurred speech or loss of coordination
  • Sudden loss of vision, significant eye pain or new visual disturbance
  • Persistent vomiting
  • Fainting or collapse
  • Rashes
  • Infants under 3 months with a fever
  • Pregnancy-related concerns such as reduced foetal movements, bleeding or pain (after 12 weeks, please contact your midwife first)
  • Any problem that may need a physical examination or an investigation such as an ECG
  • Mental health crisis or suicidal thoughts — call or text 1737 at any time to speak with a trained counsellor
  • Prescriptions for controlled drugs
If this is a medical emergency, call 111 immediately. For urgent but non-emergency care, our Urgent Care service is open daily 8am–8pm — no appointment needed.

Fees

Charged the same as an in-clinic visit

Virtual consultations are charged at the same rate as the equivalent face-to-face consultation, provided your clinician can manage your condition virtually.

The fee depends on your age and whether you hold a Community Services Card. See our Fees page for current charges.

Virtual consultations are available to enrolled patients only.

If you're asked to come in
If your clinician decides you need a physical examination, you'll only be charged for one consultation, provided you attend the clinic in person within 7 days of your virtual consultation. However, if you book a virtual appointment for a condition this page states is not suitable for telehealth, you may be charged twice.

Frequently asked questions

Do I need to install any software?
No. Doxy.me runs in your web browser.
Can I use my phone?
Yes — smartphone, tablet, laptop or desktop computer.
Is my consultation secure?
Yes. Doxy.me is an encrypted platform built for healthcare consultations.
What if my internet drops out?
Contact reception. Your clinician may be able to continue by phone, or we'll rebook you.
Can every appointment be done virtually?
No. Your clinician decides whether it's clinically safe to assess and manage your condition remotely. Some conditions need a physical examination.
Can I book a virtual appointment for my child?
Yes, but it must be a video consultation rather than a phone one — your clinician needs to see your child to assess them safely. If a video appointment isn't practical, please book an in-clinic appointment.
Can someone else join my consultation?
Yes. Let your clinician know at the start if a family member, support person or interpreter is with you or joining remotely.
What happens to my prescription?
Prescriptions are sent electronically to your nominated pharmacy, the same as an in-person consultation.

Book a phone or video consultation

Enrolled patients can book online, in the MyIndici app, or by phoning reception on 09 427 9997.

Book through MyIndici Phone 09 427 9997